Usually, when the phone rings at the ISJL office, Lynda (AKA “The Voice of the ISJL) answers with a perky, jovial greeting: “Shalom, Institute of Southern Jewish Life!”
This week, her voice is just a little less perky. The greeting is just a little more grating. And the culprit is something called Caller ID Spoofing.
Somewhere, somehow, some spammer has co-opted the ISJL’s main line number and is using it to call people – a lot of people – and request their credit card information, telling them their debit card has been cancelled and they need to verify their information.
And it also means our phone has been ringing off the hook. Won’t. Stop. Ringing!
When people get this scam of a message, many of them have re-dialed the number to find out what’s going on, or inform us of the issue, or scold us for trying to scam them, not realizing that we had nothing to do with placing the call… and while all of the staff has had to pitch in answering these phone calls, it’s The Voice of the ISJL who continues to field most of them.
The calls are coming in from Pennsylvania, Kansas, Northern Virginia – and most people who call in, are doubly surprised at the greeting they get when they call. They’re surprised at the organization’s name (The Institute of Southern Jewish… what?) and they’re surprised at Lynda’s warm, distinctly Southern dialect.
What we’ve been surprised about here is that despite how angry some people are when they first call us, once we’ve explained the situation they’re usually quite kind. Some have even apologized to us, commenting about how awful this must be to deal with and how they hope it’ll be resolved soon. It’s been a good way to restore our faith in humanity – especially in the face of knowing these scammers are trying to take advantage of the folks calling us, and using our long-standing number to do so.
We’ve filed all sorts of reports with the FCC and relevant authorities. Hopefully, the calls will stop soon, the scammers will be caught, and no innocent folks will have their credit sullied or any funds stolen. In the meantime, we’re grateful for the kind exchanges with strangers, and their sympathy to this unexpected plight of the week – which has yielded literally hundreds of nonstop phone calls, all day today and yesterday. It’s amazing everyone is still as chipper as they are, here and on the phone.
It’s probably Lynda’s legendary Voice of the ISJL that’s enabling us all to take it in stride.
Shalom, Institute of Southern Jewish Life!
It’s something that makes most Jewish people cringe: that moment when, in the midst of some celebrity or political or financial scandal, it’s revealed that there’s a bad guy who happens to be Jewish. And now, quite publicly, this Jewish person has done wrong.
Let’s call them the “Bad News Jews.”
I was pretty young when I first realized that if you’re Jewish, and especially if you’re the only Jewish person someone knows, you will become a go-to-source on All Things Jewish. Not just around holiday times, but also when there’s someone Jewish in the news. Especially when the news is not good, and a fellow known-to-be-Jewish person is getting some bad press.
It was Monica Lewinsky who first taught me this.
I was in high school back when she was in the news. Despite the fact and context of that story, and the whole topic being, y’know, not exactly appropriate conversational material to dive into with a teenager, people would ask me what I thought about that situation. They would ask what I thought about her: Monica Lewinsky, who “sort of looked like me,” as I was told a couple of times. Like maybe, since we were both Jewish, I had some insider info on this hot mess (um, nope!); or I’d be more sympathetic to her plight (um, nope!); or at least I’d be more personally impacted by the story (um… nope… ish?).
That last parenthetical “nope-ish” is where it gets complicated. Because while it doesn’t have anything to do with us, and seems misguided when non-Jewish friends and family ask us specifically about these “Naughty Jews,” well, there is some truth to the fact that we cringe a bit harder when someone Jewish is revealed to be the bad guy in a news story. Even when we have no actual connection to the person, we feel embarrassed. Like it’s making “us” look bad. The same way we take pride in “our” Albert Einsteins, we cringe at “our” Anthony Weiners.
How do we respond to Bad News Jews? When people ask for our opinion, what do we say?
After years of being in this position, my response has become pretty standard. When someone asks me what I think “as a Jewish person,” I try (and sometimes fail) to not roll my eyes, and then lead off by saying that I don’t speak for “the Jews,” I can only speak for myself. A person, who happens to be Jewish, but whose opinions only represent me, and are not representative of all Jewish people. Just like, yes, that schmoe in the news is a person, who happens to be Jewish – but whose actions speak only for him/her, and are not representative of all Jewish people. In a small town, where the Jews are few – like the rural town where I grew up, and the small Southern city where I live now – it somehow seems both more remote and removed, and yet also all the more personal.
It’s a sound basic strategy, but it doesn’t always stop the questions. Or the cringing.
What’s your response when people ask for your “Jewish opinion” on bad news on fellow Jews?
I saw a post on my Facebook feed yesterday that confused me. The post was from a friend who happens to be a Jewish educator, and this is what she shared:
“Dear JC Penney, I am sorry the rest of the world is so bananas! I think your new kettle looks lovely and it NEVER crossed my mind that it looked like Hitler!!! Seriously people!!!!!”
Clearly, I hadn’t spent enough time on social media this week, since I had no idea what she was talking about. So I Googled “JC Penney Hitler kettle.” I found lots of articles, and the image in question – and I have to say, I agree with my educator friend.
The billboard has been taken down, but Twitter and Reddit and Facebook are all still full of people boiling over, whistling about how offensive this is; Jeffry Cooper, the Mayor of Culver City, CA, where the billboard appeared, issued the following statement: ”As a Jew, I am offended, [and] as an elected official, I am mad that the city I represent is linked to this.”
Really? As a Jew, I’m not offended, and as someone who used to work in advertising, I’m picturing the poor creative director out there somewhere who signed off on the billboard. She’s surely shaking her head and saying “Oy! I never saw Hitler when I looked at it.”
I’m sure she (or he) didn’t – because quite obviously, there was no malice intended here. I seriously doubt there was some subliminal pro-Nazi message embedded in this ad. If anything, for a big ol’ corporation, JC Penney has taken lots of surprisingly inclusive stances. So why are they being put through the ringer for this?
Growing up in the rural Midwest, and living for more than a decade now in the Deep South, I’ve been someone’s “first Jewish friend” on more than one occasion. I’ve come to appreciate but also be wary of over-sensitivity. When people go out of their way to make sure that I’m not offended or excluded, it’s incredibly sweet. What I worry about is when we (in this case, Jews and our protective friends) swing that pendulum a little too far, and get up in arms over something that’s actually harmless. While it is everyone’s job to be as kind and sensitive as possible, it’s also our job to sometimes say “No, no – in this case, it’s really okay! I get it – no offense intended, and no offense taken!!”
Don’t get me wrong; cultural sensitivity is incredibly important. But if we make a mountain out of every mole hill, how will we be taken seriously when we’re trying to fight for what really matters?
What is seen can’t be “un-seen,” as they say, so at this point it’s best that JC Penney took the billboard down. What else could they do? Once the dictator was pointed out and a furor over the alleged resemblance to the Führer went viral, JCP wisely responded by saying buh-bye to the kettle – but you never know when something might backfire: the billboard is down, the item is no longer selling on JC Penney’s website… but the now-infamous “Hitler Kettle” is currently going for $199 on ebay. Oops, y’all.
Do you agree, or disagree? Was this billboard culturally insensitive – or a silly mistake? Share your thoughts in the comments below!